Delivery & returns

Goods are despatched within 48 hours from our warehouse or distributor locations by selected service or standard mail from that location. Where we do not have a warehouse or distributor in the territory of sale these will be despatched within 48 hours either by selected service or by standard mail from our nearest warehouse or distributor location to the territory of sale.

Unwanted goods must be returned in a fully re-saleable condition. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Return requests should be made by email to info@conversorproducts.com and a Returns Management Advice (“RMA”) number will be provided with a return address to the nearest warehouse or distributor location.

Costs of returning the item(s) are the responsibility of the purchaser unless the product is faulty and under warranty when return costs shall be reimbursed by Conversor Limited.

Or international customers we will refund the original delivery charge* and the cost of returning the goods via your local postal service up to a maximum cost of £7.50 per kg. For products delivered within the EU, we will refund the original delivery charge for any product returned to us in accordance with the Distance Selling Regulations up to the same maximum cost, but we will not refund the cost of returning such goods. Please retain proof of postage and customs documentations including any details of any taxes paid.

*We will only refund the delivery charge if the complete order is faulty or damaged otherwise we will make a pro-rata payment.

If you have purchased online you can return items to our Woking warehouse in the post via Royal Mail, through Parcelshops or via courier.

You can return items to us via Royal Mail using the address provided by us following your return request. Items returned by post can take up to 10 working days to reach us once you have posted the parcel. When your refund has been processed it can take your card provider 3 to 5 working days to credit your account.

If in doubt, please call our customer services line on 0870 066 3499.

In order to avoid unnecessary delays in processing your refund, ensure you use the correct address and include the RMA number, your name, address and contact details with the return.

The 30 day money back guarantee applies to the following products: Conversor Pro, TV Pro and Listenor Pro. All other items purchased are subject to the standard 14 day returns policy as outlined below. This is subject to change without notice.

UK & N. Ireland customers

If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to fourteen calendar days starting the day after you or your nominee has received your delivery to cancel your order. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. This does not apply to certain ‘exceptions’ specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods or audio or video recording or computer software if you remove the seal, newspapers, periodicals or magazines or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. Any delivery charges will be refunded. However, unfortunately we are unable to refund delivery charges for part cancellations or returns. If you wish to cancel your order within 30 minutes of placing it, call customer services on 01483 608 404. If more than 30 minutes have elapsed we will be unable to stop the delivery of your order. Please refuse any delivery of cancelled goods. Alternatively, post them back to us or contact customer services to arrange for them to be collected. During this period you must take reasonable care of the goods. You will not be charged for collection or Royal Mail returns in accordance with our returns policy. Further details of your rights under the CCRs are available from your local Trading Standards department or Citizens Advice Bureau.

International customers

If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to 14 calendar days starting the day after you have received your delivery to cancel your order. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. We will not refund the cost of returning goods unless damaged/faulty. This does not apply to certain “exceptions” specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods, audio or video recording or computer software if you remove the seal, newspapers, periodicals or magazines or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This can be done via email. Important: please remember to include your order number on the email. Further details of your rights under the CCRs are available from your local Trading Standards department or Citizens Advice Bureau.

How does Conversor Pro work if I do not have a hearing aid?

The Conversor Pro receiver has a 3.5mm jack socket into which you can plug a set of headphones or ear buds

I already have a hearing aid. How will Conversor Pro improve its performance?

Hearing aids play a vital role in helping the hard of hearing to regain the ability to communicate. The advances in digital technology are bringing new levels of sound quality, including the ability to adjust the sound of your aid to suit your own particular needs. However, despite these advances, there can still be certain times when extra help would be useful.

Conversor Pro in essence takes the microphone out of the hearing aid and places it next to the sound source you want to listen to. It helps to reduce interference from background noises, reverberation and noise between you and the sound source. This is particularly useful in noisy environments like school classrooms, theatres, lecture halls and restaurants

What are some common problems with hearing aids?

Aural Focus

People whose hearing is not impaired can focus on one particular sound from several sounds that may be present at once. This natural ability is called Aural Focus. As your hearing deteriorates, Aural Focus is one of the first things you lose. It has been shown that even if you use hearing aids, this subtle ability to focus is lost. This leads to particular difficulties when trying to hear in busy, noisy places.

Busy, noisy places

Most hearing aids pick up sounds from all directions and amplify them before sending them into your ear. In a quiet environment this will not cause a problem, because probably the only sound present is the one you wish to listen to.

However when you are in a noisier place, it is not so easy to pick out the sound you want to hear. The unwanted sounds are amplified at the same level, which means you may just hear a confusing noise. This is frustrating and can lead to many hearing aid users simply switching off their aid.

However, by using the Conversor in conjunction with the hearing aid, it helps to overcome this problem as it allows you to direct your listening towards the sound that you want to hear. In addition, by using phase inversion, it reduces the unwanted sounds coming from the sides and rear of the microphone.

Quiet Sounds

In order to hear quiet sounds, you may turn up your hearing aid. However, this can produce the annoying feedback ‘whistle’ as your hearing aid begins to re-amplify its own output. This is a common phenomenon, known to both hearing aid users, their friends and family. The Conversor can produce significantly higher levels of sound in the hearing aid without feedback. This allows you to turn the hearing aid volume down, and reduces the risk of feedback whistle – enabling you to listen to quieter sounds.

Head Shadow

If you wear your hearing aid in your right ear, you will naturally hear sounds from the right better than sounds coming from the left. This effect is known as Head Shadow and is particularly noticeable at the dinner table, for example. By placing the Conversor microphone anywhere on the table, you are provided unhindered access to those voices you want to listen to.

Relaxed Conversation

When using the Conversor, even general conversation requires less effort. The sounds will be clearer and seem ‘closer’. Relaxed conversations can be held, for example, across the table or a room, and even in the car.

How does the Conversor plus a hearing aid provide better sound than a hearing aid alone? By having the Conversor microphone closer to the source of sound than the hearing aid microphone, there will be an improvement in the sound quality – it will be louder and clearer, and any other sounds that are present will appear to be relatively quieter.

Background Noise Reduction

Conversor Pro can reduce sounds coming from behind and to the sides by up to 30 dB by reducing unwanted peripheral sounds, you will hear the desired sound more clearly.

Higher Sound Level

By increasing the available sound level, Conversor Pro puts less strain on the hearing aid amplifier. This allows higher sound levels without the risk of distortion and feedback

We all need a little support sometimes

If you have a product in need of a little TLC or would like to report a fault we would be pleased to help you resolve the issue.

Before contacting one of our repair centres, there are a few things you can try. Download the Help Sheets below and see if this is of assistance. If not please contact your local dealer, one of our repair centres listed below, or contact us.

Repair Centres

UK

Advanced Electronic Solutions

Darryl Schofield

26 The Chase Coulsdon Surrey CR5 2EG

Tel: +44 (0) 207 1935936

Email: dschofield@advancedelectronicsolutions.com

Web: http://www.advancedelectronicsolutions.com/Conversor

Teltex Inc.

Jason Caldwell

1081 West Innovation Drive Kearney MO 64060

Tel: +1 (888) 515 8120 V/TTY Tel: +1 (816) 628 1949 Fax: +1(816) 635 4043

Email: jason@teltex.com

Web: www.teltex.com

Europe

Compass Hearing

Monique Scholte
Roggeveld 4
2661 VJ Berschenhoek
The Netherlands
Tel: +31 (0) 10 230 76 43
Email: m.scholte@compass-hearing.com
Web: www.compass-hearing.com

View Our Full Range of ALDs

Answering all your warranty questions

On these pages you will find all the information you need to know about the warranty of your product and additional advice.

The manufacturer, Conversor Limited, issues a warranty to the original consumer of its products. This warranty will go into effect upon the date of original purchase of the equipment, and shall remain in effect for the period set out in the warranty document which can be found on the Warranty Documents page of the User Manual for the purchased product..

What is covered by this warranty?

Any electronic component which, because of workmanship, manufacturing, or design defects, fails to function properly under normal use during the life of this warranty will be replaced or repaired at no charge for parts or labour when returned to the point of purchase. Transportation costs shall be paid by the customer. If it is determined that repair is not feasible, the entire unit may be replaced with an equivalent unit upon mutual agreement of the Distributor and the customer.

What is not covered by this warranty?

The warranty does not apply to:

  • Malfunctions resulting from abuse, neglect, or accident.
  • Peripheral accessories as itemised within the product brochure, when such items are returned after 90 days from the original purchase.
  • Batteries.
  • Instruments installed, connected, used, or adjusted in a manner contrary to the instructions provided.
  • Consequential damages and damages resulting from delay or loss of this unit. The exclusive remedy under this warranty is strictly limited to repair or replacement as herein provided.
  • Products damaged in transit unless investigated by the shipper and returned to the warrantor with the investigation report.

The manufacturer reserves the right to make changes in the design or construction of any of its products at any time without incurring any obligation to make any changes whatsoever on units previously purchased.

This warranty is in lieu of all other expressed warranties by the manufacturer. No representative or person is authorised to represent or assume for the manufacturer any liability in connection with the sales or use of this product other than as set forth above.

If your unit requires service under the terms of this warranty, carefully package the complete product to prevent damage in transit and return it to the point of purchase. Include a detailed description of the problem, your full name, billing and shipping address, and telephone number.

The above warranty does not affect any legal rights that you might have under applicable national legislation governing the sale of consumer goods. Your point of purchase may have issued a warranty that goes beyond the clauses of this limited warranty. Please consult your point of purchase for further information.

Complying with laws and regulations

Whether you are a student or an employee, you may be entitled to government assistance in purchasing a Conversor product through a number of grants and allowances.

Disabled Students’ Allowances (DSAs) provide extra financial help for disabled students. DSAs are grants that help meet the extra course costs students face because of a disability.

For example, DSAs can help pay for:

Specialist equipment, such as a product provided by Conversor, to aid in studying

Non-medical helpers, such as a reader or note-taker

Extra travel costs you have to pay because of your disability

Other costs, such as photocopying or printer cartridges

DSAs are paid on top of the standard student finance package, or on their own. You don’t have to pay DSAs back and they’re not counted as income when working out whether you get benefits or Tax Credits Higher education students living in England can apply for a Disabled Students’ Allowance (DSA) if they have a:

  • Disability
  • Long-term health condition
  • Mental health condition
  • Specific learning difficulty such as dyslexia

The money you get depends on your individual needs and not on income

Useful websites

www.gov.uk/disabled-students-allowances-dsas
www.dsa-qag.org.uk

Some of our products are able to be purchased without VAT for eligible customers.

In the description of each product we detail if a product is or is not eligible for VAT relief.

You are entitled to VAT relief if you are affected by a hearing disability. To benefit, simply check the box at the checkout if you are making an online order.

If you are ineligible for VAT relief you must not check the box, and must include VAT in the total price of your order.

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