Delivery & returns
Goods are despatched within 48 hours from our warehouse or distributor locations by selected service or standard mail from that location. Where we do not have a warehouse or distributor in the territory of sale these will be despatched within 48 hours either by selected service or by standard mail from our nearest warehouse or distributor location to the territory of sale.
Unwanted goods must be returned in a fully re-saleable condition. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Return requests should be made by email to firstname.lastname@example.org and a Returns Management Advice (“RMA”) number will be provided with a return address to the nearest warehouse or distributor location.
Costs of returning the item(s) are the responsibility of the purchaser unless the product is faulty and under warranty when return costs shall be reimbursed by Conversor Limited.
Or international customers we will refund the original delivery charge* and the cost of returning the goods via your local postal service up to a maximum cost of £7.50 per kg. For products delivered within the EU, we will refund the original delivery charge for any product returned to us in accordance with the Distance Selling Regulations up to the same maximum cost, but we will not refund the cost of returning such goods. Please retain proof of postage and customs documentations including any details of any taxes paid.
*We will only refund the delivery charge if the complete order is faulty or damaged otherwise we will make a pro-rata payment.
If you have purchased online you can return items to our Woking warehouse in the post via Royal Mail, through Parcelshops or via courier.
You can return items to us via Royal Mail using the address provided by us following your return request. Items returned by post can take up to 10 working days to reach us once you have posted the parcel. When your refund has been processed it can take your card provider 3 to 5 working days to credit your account.
If in doubt, please call our customer services line on 0870 066 3499.
In order to avoid unnecessary delays in processing your refund, ensure you use the correct address and include the RMA number, your name, address and contact details with the return.
The 30 day money back guarantee applies to the following products: Conversor Pro, TV Pro and Listenor Pro. All other items purchased are subject to the standard 14 day returns policy as outlined below. This is subject to change without notice.
UK & N. Ireland customers
If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to fourteen calendar days starting the day after you or your nominee has received your delivery to cancel your order. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. This does not apply to certain ‘exceptions’ specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods or audio or video recording or computer software if you remove the seal, newspapers, periodicals or magazines or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. Any delivery charges will be refunded. However, unfortunately we are unable to refund delivery charges for part cancellations or returns. If you wish to cancel your order within 30 minutes of placing it, call customer services on 01483 608 404. If more than 30 minutes have elapsed we will be unable to stop the delivery of your order. Please refuse any delivery of cancelled goods. Alternatively, post them back to us or contact customer services to arrange for them to be collected. During this period you must take reasonable care of the goods. You will not be charged for collection or Royal Mail returns in accordance with our returns policy. Further details of your rights under the CCRs are available from your local Trading Standards department or Citizens Advice Bureau.
If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to 14 calendar days starting the day after you have received your delivery to cancel your order. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. We will not refund the cost of returning goods unless damaged/faulty. This does not apply to certain “exceptions” specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods, audio or video recording or computer software if you remove the seal, newspapers, periodicals or magazines or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This can be done via email. Important: please remember to include your order number on the email. Further details of your rights under the CCRs are available from your local Trading Standards department or Citizens Advice Bureau.
The Conversor Pro receiver has a 3.5mm jack socket into which you can plug a set of headphones or ear buds
Hearing aids play a vital role in helping the hard of hearing to regain the ability to communicate. The advances in digital technology are bringing new levels of sound quality, including the ability to adjust the sound of your aid to suit your own particular needs. However, despite these advances, there can still be certain times when extra help would be useful.
Conversor Pro in essence takes the microphone out of the hearing aid and places it next to the sound source you want to listen to. It helps to reduce interference from background noises, reverberation and noise between you and the sound source. This is particularly useful in noisy environments like school classrooms, theatres, lecture halls and restaurants
People whose hearing is not impaired can focus on one particular sound from several sounds that may be present at once. This natural ability is called Aural Focus. As your hearing deteriorates, Aural Focus is one of the first things you lose. It has been shown that even if you use hearing aids, this subtle ability to focus is lost. This leads to particular difficulties when trying to hear in busy, noisy places.
Busy, noisy places
Most hearing aids pick up sounds from all directions and amplify them before sending them into your ear. In a quiet environment this will not cause a problem, because probably the only sound present is the one you wish to listen to.
However when you are in a noisier place, it is not so easy to pick out the sound you want to hear. The unwanted sounds are amplified at the same level, which means you may just hear a confusing noise. This is frustrating and can lead to many hearing aid users simply switching off their aid.
However, by using the Conversor in conjunction with the hearing aid, it helps to overcome this problem as it allows you to direct your listening towards the sound that you want to hear. In addition, by using phase inversion, it reduces the unwanted sounds coming from the sides and rear of the microphone.
In order to hear quiet sounds, you may turn up your hearing aid. However, this can produce the annoying feedback ‘whistle’ as your hearing aid begins to re-amplify its own output. This is a common phenomenon, known to both hearing aid users, their friends and family. The Conversor can produce significantly higher levels of sound in the hearing aid without feedback. This allows you to turn the hearing aid volume down, and reduces the risk of feedback whistle – enabling you to listen to quieter sounds.
If you wear your hearing aid in your right ear, you will naturally hear sounds from the right better than sounds coming from the left. This effect is known as Head Shadow and is particularly noticeable at the dinner table, for example. By placing the Conversor microphone anywhere on the table, you are provided unhindered access to those voices you want to listen to.
When using the Conversor, even general conversation requires less effort. The sounds will be clearer and seem ‘closer’. Relaxed conversations can be held, for example, across the table or a room, and even in the car.
How does the Conversor plus a hearing aid provide better sound than a hearing aid alone? By having the Conversor microphone closer to the source of sound than the hearing aid microphone, there will be an improvement in the sound quality – it will be louder and clearer, and any other sounds that are present will appear to be relatively quieter.
Background Noise Reduction
Conversor Pro can reduce sounds coming from behind and to the sides by up to 30 dB by reducing unwanted peripheral sounds, you will hear the desired sound more clearly.
Higher Sound Level
By increasing the available sound level, Conversor Pro puts less strain on the hearing aid amplifier. This allows higher sound levels without the risk of distortion and feedback